Sunday, July 13, 2008

Customer service at museums

I came across this blog, her newsletter and book (which I am looking forward to reading) when doing some Googling this past week, and wanted to offer a link here for our readers. I liked this tidbit from a post of hers: "Tip of the day: If you're answering the phone, smile before you pick it up. It changes your brain chemistry, making you more open and helpful, as well as warming up the tone of your voice."

Experienceology: Customer service and the visitor experience

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